So what do we mean when we talk about business reputation management? Well, it is the process of managing and monitoring your company’s online presence. This means that the perception of your business will showcase the positive allows you to stand out from the crowd and gain new customers.

Negative online content, images and videos rank highly in search results and damage your online reputation. Removing content online helps. For businesses and brands, negative, defamatory or libelous content will have a devastating effect. This can impact customer trust in your business and on your sales. The longer negative content stays online, the greater the damage. And if the site has a high authority – such as a news or media site – it further increases the number of people who will see it.

Is your business or brand in crisis now? Do you need help to repair your business reputation?

We know how you are feeling, we help businesses and brands just like yours every day – to react to an online reputation crisis and to repair and rebuild reputations. We’re the experts in corporate crisis reputation management and we’re with our clients every step of the way. What you want when a crisis hits is an experienced and trusted pair of hands to help you through it. We swiftly manage crisis communications, and rebuild trust, confidence, loyalty and audience perception.

There are many things that you can do to build business reputation and protect it against future harm. Creating a good reputation will take time and effort. Ask yourself, are you in control of the online conversations about your business? Does the first page of your Google search results show you in a positive light? Is it filled with your own website, social media and professional profiles?

A business reputation crisis can have a negative impact on your sales and deter existing and prospective customers. It puts off your investors, shareholders, suppliers, and potential employees. And it impacts what your employees, friends, and community think about you. Prevention is better than cure. We know the impact of reputational damage can do to businesses and brands. And you should always be prepared

Review sites are becoming the most influential and authoritative research tools online – making online review management essential. We all use reviews to vet our options. 97% of consumers now use the Internet to search for products and services. 93% of consumers’ buying decisions are influenced by online reviews. In fact, 91% trust online reviews as much as a personal recommendation.